Frequently Asked Questions - Neurolign

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Frequently Asked Questions

How NeurolignFit™ Works:

Eye tracking is the analysis of eye movements using various tests. After years of research, it is known that eye tracking offers a reliable measurement of current brain performance. At Neurolign, we utilize this form of measurement to help support our customers on their brain health journey.

The goal of training sessions is to practice the tests you will take during your weekly assessments. Each training session consists of 3 test categories: "Sharpness," "Focus," and "Movement," with 2 tests in each of them. If you are assigned an easy training, we suggest training at least once a day to increase your scores during your assessments. As you improve, you will be assigned a more difficult level.

NeurolignFit™ is based on 30 years of neurological and eye-tracking research and uses the same eye-tracking technology used in clinical environments. The scoring is used to track your personal brain health journey, and to help you identify areas of focus for your brain health trainings.

As with any skill, the results from each NeurolignFit test have a wide range of possible responses. A low score on one or more tests may be a completely normal response for a particular individual and may simply indicate an area that can be improved on. If an individual has a low score on one or more tests, particularly if they have recently suffered an injury, they should consult with their health care provider.

Using NeurolignFit to perform the recommended assessments and training sessions should be safe and cause no discomfort or eye strain. If you experience any discomfort or eye fatigue while performing the tests, you should stop immediately and take a break before resuming. If discomfort continues, please consult your health and/or eye care provider.

Sure. Please have them check out www.neurolign.com/pages/how-it-works to learn more about NeurolignFit and www.neurolign.com/pages/our-science about our 30 years of neurological and eye-tracking research.

Our clinical products are used by medical professionals, clinicians, and research centers to diagnose and treat abnormal eye movements, which can be linked to over 200 medical conditions and diseases. NeurolignFit can be used at home to support your personal brain health journey. NeurolignFit is not a medical device and is not to be used for diagnosis, cure, mitigation, treatment, or prevention of a medical condition. To learn more about our products for professionals, please visit www.neurolign.com/pages/about-our-professional-devices.

NeurolignFit is not intended to calculate an individual’s IQ nor to improve their common sense, increase their intelligence, or measure academic progress. It is not intended to provide a prediction for test results, improve standardized testing, or aid or assist in passing any academic exam.

Shipping, Returns & Cancellations

NeurolignFit is currently available for purchase only at www.neurolign.com.

We currently ship to anywhere in the continental United States.

It takes an estimated 14-days to ship to you. We do not currently have the option for expedited shipping.

Yes, please find product warranty information at www.neurolign.com/pages/returns-and-exchanges   

NeurolignFit™ offers 2 types of memberships with the purchase of the device: a monthly membership or an annual membership. You must purchase a membership to access current and future assessments, the personalized training program, and progress-tracking data.

Yes, please find our return policy information at www.neurolign.com/pages/returns-and-exchanges   

Absolutely. Cancel before the end of your billing cycle to stop your membership renewal and ensure your credit card is not charged for the next billing period.

Managing My NeurolignFit™

No. When placing your order, you must use the same email address that you wish to use for your login to the mobile app. You will not be able to make this change in the mobile app.

At this time, the NeurolignFit device and mobile app are meant to be accessed by a single user. If multiple users share the device, the assessments and recommended training plan will not provide meaningful results for the registered user.

This could be for a few reasons so you can try a few things:

-Make sure you’re following the voice commands before each test (if you’re ever lost, they can be found at the bottom half of
your screen for reference).
-It is possible that the device was blocking your camera or had an issue detecting your pupil. Try to position properly so that your target is in the center, double check camera position and make sure your device is on.
-If you’re still having an issue after that, try tilting the bottom of your phone slightly toward your chin.



General Information

Our Customer Support Center is open from 8:00 am to 8:00 pm ET, 7 days a week. You can reach a Customer Support Representative toll-free at 1-888-441-4692. You can also email us at support@neurolign.com or chat with us at www.neurolign.com/pages/contact-us

You can find our privacy policy at www.neurolign.com/pages/privacy-policy

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